Return Policy

Returns, Refunds & Cancellations

Last updated: 22 October 2026

We want your VARVON order to arrive as described and in suitable condition. This policy explains how we handle change-of-mind requests and order problems. Nothing here limits any rights you have under applicable consumer protection laws.

Change-of-mind returns

VARVON does not currently offer voluntary refunds or exchanges if you simply change your mind, find the product cheaper elsewhere, no longer want it or select an unsuitable option. This does not affect any legal right to a refund, replacement or other remedy.

Faulty, damaged, incorrect or incomplete orders

If your order arrives faulty, damaged, incorrect or incomplete, please contact varvon.store@gmail.com with your order number and a description of the problem. We may request photographs or other reasonable evidence to investigate.

We will assess the circumstances and provide an appropriate remedy such as a refund, replacement or repair where required by applicable consumer law. The remedy available can depend on the nature of the issue and your rights.

Do I need to return an item?

Some issues can be resolved without sending the item back. Please contact us before returning anything so we can advise whether a return is needed and provide instructions. Do not send goods to a return address printed on the shipping parcel unless we have instructed you to do so.

When applicable law requires VARVON to cover reasonable return costs for faulty or non-conforming products, we will meet that obligation. We will not require you to pay an international return cost that would improperly limit your statutory rights.

Order cancellations

If you want to cancel an order, email us as soon as possible with your order number. We will try to cancel it before dispatch, but cancellation may not be possible once fulfilment is underway. This does not remove any statutory cancellation or refund rights.

Missing or delayed deliveries

If your parcel appears missing or has been delayed, contact us and we will investigate with our delivery provider. We will provide any remedy required by law. For US orders covered by the FTC Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the advertised timeframe or within 30 days when no timeframe was specified, we will seek your consent to the delay or provide a prompt refund as required.

How refunds are paid

Approved refunds are generally issued to the original payment method, unless a different method is agreed or required by law. The time for the refund to appear depends on your payment provider. If an expected refund has not arrived, please contact us.